Ask yourself and your team the following questions before you start to implement a wiki, and be truthful with the answers.
Think about the issue you are trying to solve, and then see how a wiki might be applied, but remember don’t just focus on the positive, think about the potential down sides too.
2. How will you measure its success?
The business issue will impact how you measure success, these could be along the lines of percentage of community contributing, number of people registered, number of new articles or comments. Or it could be asking did the wiki reduce the time taken for a particular process; or even analyzing its impact on other systems, such as the reduction in email traffic, or a reduction in number of meetings
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